Privacy Policy
Harmony Crest Living
Effective Date: July 1, 2026
Harmony Crest Living respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, protect, and manage information received through our website, inquiry forms, email communications, telephone calls, tours, and other interactions with Harmony Crest Living.
This Privacy Policy applies to the Harmony Crest Living website and general business communications. It does not replace any separate resident admission agreement, HIPAA Notice of Privacy Practices, medical authorization form, or other privacy notice that may apply to residents, applicants, family members, responsible parties, employees, or healthcare providers.
1. About Harmony Crest Living
Harmony Crest Living is an assisted living facility located in Glen Burnie, Maryland.
Harmony Crest Living
1515 Baby Bear Court
Glen Burnie, MD 21061
Phone: (571) 309-1561
Email: info@harmonycrestliving.com
Website: https://harmonycrestliving.com/
2. Information We May Collect
We may collect personal information that you voluntarily provide to us when you contact us, complete a website form, request information, schedule a tour, ask about admission, submit an employment inquiry, or communicate with us by phone, email, text message, or in person.
The information we may collect includes:
Contact information, such as your name, phone number, email address, mailing address, and preferred method of contact.
Inquiry information, such as the reason for your inquiry, the name of a prospective resident, relationship to the resident, care needs, preferred move-in date, questions about services, or tour requests.
Health-related or care-related information, if you voluntarily provide it, such as mobility needs, medication assistance needs, diagnosis information, behavioral concerns, dietary needs, or other information relevant to assisted living services.
Communication information, such as emails, messages, phone call notes, voicemail information, and other correspondence you send to us.
Website and device information, such as IP address, browser type, device type, pages visited, date and time of visit, referring website, and general website usage information.
Employment-related information, if you apply for a position, such as your name, contact information, work history, credentials, certifications, references, and other information you choose to provide.
3. How We Use Your Information
Harmony Crest Living may use your information for the following purposes:
To respond to questions, calls, emails, website inquiries, and tour requests.
To provide information about our assisted living services, availability, admission process, pricing, care options, and facility policies.
To communicate with prospective residents, current residents, family members, responsible parties, referral sources, healthcare providers, and authorized representatives.
To evaluate whether Harmony Crest Living may be appropriate for a prospective resident’s care needs.
To schedule tours, meetings, assessments, or follow-up communications.
To process admission-related requests, resident records, or service-related documentation.
To maintain safety, security, quality assurance, and regulatory compliance.
To improve our website, customer service, outreach, and communication process.
To review employment inquiries and job applications.
To comply with legal, licensing, regulatory, insurance, healthcare, and administrative requirements.
4. Health Information and Resident Privacy
Some information provided to Harmony Crest Living may include health-related, medical, or care-related information. Harmony Crest Living takes resident privacy seriously and uses reasonable safeguards to protect confidential information.
Health information collected as part of resident assessment, admission, care planning, medication management, service delivery, or ongoing resident care may be subject to separate privacy obligations, including applicable Maryland assisted living requirements, healthcare privacy rules, and, where applicable, HIPAA.
This website Privacy Policy is not intended to serve as Harmony Crest Living’s full HIPAA Notice of Privacy Practices. Residents, responsible parties, or authorized representatives may receive a separate Notice of Privacy Practices or privacy acknowledgement during admission or care coordination when required.
Please do not submit urgent medical information, emergency requests, or time-sensitive care instructions through the website. For emergencies, call 911. For urgent facility matters, contact Harmony Crest Living directly by phone.
5. How We Share Information
Harmony Crest Living does not sell personal information. We may share information only when reasonably necessary for business, care, legal, regulatory, safety, or service-related purposes.
We may share information with:
Authorized staff, administrators, managers, caregivers, nurses, consultants, or service providers involved in operations or resident care.
Healthcare providers, pharmacies, hospitals, laboratories, therapists, hospice providers, home health providers, or emergency responders when appropriate for resident care or safety.
Family members, responsible parties, legal representatives, or authorized contacts when permitted or required.
Regulatory agencies, licensing authorities, health departments, fire officials, Adult Protective Services, law enforcement, courts, insurers, or government agencies when required or permitted by law.
Professional advisors, such as attorneys, accountants, insurance representatives, compliance consultants, or auditors.
Technology and business vendors, such as website hosting providers, email providers, phone systems, form providers, IT support, scheduling tools, or software vendors that help us operate our business.
We expect our vendors and service providers to use reasonable safeguards and to use the information only for the services they provide to Harmony Crest Living.
6. Cookies and Website Tracking
Our website may use cookies or similar technologies to help the website function, understand website traffic, improve user experience, and support website security. Cookies may allow a website to remember certain information about your visit or help measure how visitors use the website. The FTC describes persistent cookies as tools that can remain on a device until deleted or until they expire.
You may be able to disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
If Harmony Crest Living uses tools such as Google Analytics, website forms, embedded maps, social media links, or third-party plug-ins, those tools may collect information according to their own privacy policies.
7. Email, Phone, and Text Communications
When you provide your phone number or email address, you authorize Harmony Crest Living to contact you regarding your inquiry, services, tours, admissions, care coordination, employment inquiry, or other related matters.
Email and text messaging may not always be fully secure. Please avoid sending highly sensitive medical, financial, or identification information by unencrypted email or text unless specifically instructed through a secure method.
You may ask us to stop sending non-essential promotional or marketing communications at any time. Even after opting out of marketing messages, we may still contact you for important service, admission, care, safety, billing, legal, or administrative reasons.
8. Data Security
Harmony Crest Living uses reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, use, disclosure, alteration, or loss.
These safeguards may include secure recordkeeping practices, limited access to confidential information, staff training, password protection, vendor controls, and appropriate disposal of records containing personal information.
No website, email system, database, or electronic storage system can be guaranteed to be completely secure. However, Harmony Crest Living makes reasonable efforts to protect the information entrusted to us.
9. Data Retention
Harmony Crest Living keeps personal information only as long as reasonably necessary for the purpose for which it was collected, including legal, regulatory, licensing, healthcare, accounting, employment, insurance, dispute resolution, and business recordkeeping purposes.
Resident records, employee records, incident records, medication records, and compliance records may be retained according to applicable Maryland assisted living, healthcare, employment, and business requirements.
10. Maryland Privacy Rights
To the extent applicable under Maryland privacy laws, Maryland residents may have rights regarding certain personal data, including the right to request access to personal data, correction of inaccurate data, deletion of certain data, a copy of certain data, limitation on certain sensitive data uses, and the right to opt out of certain sale, sharing, or targeted advertising practices.
Harmony Crest Living does not sell personal information. We also do not intend to use sensitive health-related information for targeted advertising.
To submit a privacy request, contact us at:
Email: info@harmonycrestliving.com
Phone: (571) 309-1561
Mail: Harmony Crest Living, 1515 Baby Bear Court, Glen Burnie, MD 21061
We may need to verify your identity before responding to certain requests. Some requests may be denied or limited if an exception applies, such as resident safety, legal compliance, healthcare documentation, licensing requirements, fraud prevention, record retention, or protection of another person’s privacy.
11. HIPAA and Protected Health Information Rights
Where HIPAA applies, residents or their authorized representatives may have specific rights regarding protected health information, including the right to inspect or obtain copies of certain records, request corrections, request restrictions, request confidential communications, receive an accounting of certain disclosures, receive breach notifications when required, and file a privacy complaint.
Harmony Crest Living will not retaliate against anyone for making a privacy complaint or exercising privacy rights.
For questions about resident health information or privacy practices, please contact:
Privacy Contact: Administrator / Privacy Officer
Harmony Crest Living
1515 Baby Bear Court
Glen Burnie, MD 21061
Phone: (571) 309-1561
Email: info@harmonycrestliving.com
12. Children’s Privacy
Harmony Crest Living’s website and services are intended for adults, prospective residents, family members, responsible parties, referral sources, healthcare providers, and employment applicants. Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through the website.
13. Links to Other Websites
Our website may contain links to third-party websites, such as government agencies, referral partners, social media pages, map services, payment services, or healthcare-related resources.
Harmony Crest Living is not responsible for the privacy practices, security, accuracy, or content of third-party websites. You should review the privacy policy of any website you visit.
14. Social Media
If you interact with Harmony Crest Living through social media platforms, your interaction may be visible to others depending on your privacy settings and the platform’s rules. Social media platforms may collect and use your information according to their own privacy policies.
Please do not post private resident information, medical information, financial information, or confidential care concerns on public social media pages.
15. Employment Applicants
If you submit employment-related information to Harmony Crest Living, we may use that information to evaluate your qualifications, contact you about employment opportunities, verify credentials, conduct interviews, perform background or reference checks where permitted, and comply with employment, licensing, and regulatory requirements.
Employment applicant information may be shared with managers, administrators, licensing consultants, background check providers, credential verification providers, and other service providers involved in the hiring process.
16. Changes to This Privacy Policy
Harmony Crest Living may update this Privacy Policy from time to time. When changes are made, we will update the effective date at the top of this page.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
17. Contact Us
For questions about this Privacy Policy, privacy requests, or concerns about how your information is handled, please contact:
Harmony Crest Living
1515 Baby Bear Court
Glen Burnie, MD 21061
Phone: (571) 309-1561
Email: info@harmonycrestliving.com
Website footer version:
“Privacy Policy | Harmony Crest Living | 1515 Baby Bear Court, Glen Burnie, MD 21061 | (571) 309-1561 | info@harmonycrestliving.com”